Terms and conditions

Who provides the service

Solendi is a software platform provided by AVOCATURA COM SRL, a limited liability company incorporated under Romanian law.

• Registered office: Str. Nicolae Bălcescu nr. 56, demisol, Galați, Galați county, 800001, Romania.
• Trade Register: J17/380/12.03.2004 · EUID: ROONRC.J17/380/2004
• Tax identification code: 16234725 · Intra-EU VAT number: RO35052932
• Share capital: RON 200
• Principal activity (NACE 6312): web portal operation
• Contact: info@solendi.es

Referred to below as "Solendi" or "we". "You" or "the Agency" means the legal entity subscribing to the service. These terms govern the use of the platform available at solendi.es and form a contract between us from the moment your account is activated.

What Solendi is and what it is not

Solendi is a CRM for real estate agencies: a working tool for managing contacts, enquiries, properties, viewings, offers and documents, with automated assistance features.

It is worth stating just as plainly what we are not, because your obligations and ours depend on it:

• We are not a real estate agency and we do not act as intermediary in your transactions. We do not represent your clients, we do not negotiate, and we do not collect brokerage commissions.
• We are not a law firm or a tax adviser. No text generated by the platform constitutes legal, tax or financial advice.
• We are not invoicing software. Solendi does not issue invoices on your behalf or on behalf of third parties. We only record the status of the invoices you issue with your own software: issued, sent, paid, cancelled, together with their date, amount and reference number. The only invoice Solendi issues is the one for your own subscription.
• We are not a public property search portal. Your inventory is not published to end buyers merely because it is held in Solendi.

Who may use the platform

Solendi is intended exclusively for professionals: real estate agencies and their collaborators, acting within their business activity. It is not a consumer service.

Access is by invitation. There is no public sign-up: an agency account is created after an onboarding process in which we verify the identity and activity of the company. We may refuse or withdraw access if the information provided is incomplete or inaccurate.

Whoever accepts these terms warrants that they have authority to bind the agency they represent.

Your account and its security

Every person working on the platform must have their own account. Sharing credentials between several people is prohibited: it breaks the traceability of actions and, with it, your own ability to prove who did what.

Two-factor authentication is mandatory for all internal accounts. You are responsible for safeguarding your credentials and for notifying us without delay of any unauthorised access you detect.

The agency account holder administers their team's permissions. Actions taken from an account are deemed taken by its holder.

Trial period

New agencies receive a trial period which, unless your offer states otherwise, runs for three months from activation. During the trial the platform operates without artificial volume limits: the point is that you can work with your real portfolio, not with sample data.

When the trial ends, the service continues as a paid subscription if you confirm it. If you do not, access is suspended and your data remains recoverable for the period set out in the termination section.

Subscription, prices and taxes

The commercial terms — plan, price, billing frequency and number of seats — are those of the offer you accepted. We do not reproduce amounts in this document, precisely so that they cannot fall out of step with your contract.

Billing is in advance for each period. Non-payment, after due notice, entitles us to suspend access; suspension does not extinguish amounts already due.

We are a Romanian company not registered for domestic VAT but registered for intra-EU transactions. Accordingly, invoices to businesses established in another Member State are issued without VAT, under the reverse charge mechanism (Article 196 of Directive 2006/112/EC): the place of supply is where you are established and you account for the tax in your own country. To apply this regime we need a VAT number valid in VIES; if you do not provide one, or it ceases to be valid, the transaction will be taxed accordingly.

Your agency's data is yours

Everything you enter into the platform — contacts, properties, documents, messages, notes — remains yours. We host and process it on your behalf, following your instructions.

In data protection terms this means that you are the controller of your clients' personal data and we act as processor. The conditions of that processing are set out in the Privacy policy and, where applicable, in the data processing agreement we sign with you.

We do not sell your data, we do not disclose it to third parties for commercial purposes, and we do not use it to train artificial intelligence models. We may use aggregated and anonymised data — from which no person and no agency can be identified — to measure product usage and improve it.

Acceptable use

In using Solendi you undertake not to:

• enter personal data you have no right to process, nor use it for purposes other than those for which it was obtained;
• send unsolicited commercial communications through the platform;
• access or attempt to access another agency's data;
• reverse-engineer the service, systematically extract its content, or resell it;
• upload unlawful content or malicious software;
• use the platform in a way that compromises its stability or that of third parties.

Serious or repeated breach allows immediate suspension of access.

Artificial intelligence features

Some Solendi features use language models from external providers for tasks such as extracting data from a document, drafting text, classifying an enquiry, or transcribing a voice note. The specific providers and the data they receive are set out in the Privacy policy.

Two warnings you accept by using them:

• Output must be reviewed. A model can be wrong, can omit, and can invent. Everything the platform generates is a proposal, never a decision. Responsibility for what you send to a client or sign with them is yours.
• No decision with legal effect is taken automatically. Price negotiation, document signature and any legal assessment always require human intervention.

Electronic signature

The platform allows handwritten signatures to be captured digitally on documents, recording the date, the unique identifier of the link, and the cryptographic hash of the signed document.

This is a simple electronic signature within the meaning of Regulation (EU) 910/2014. It is not a qualified signature and we do not attribute to it the strengthened presumption of validity that a qualified signature carries. Its evidential weight depends on the circumstances of each case and on the applicable law. If your transaction requires a qualified signature or notarial involvement, you must obtain it through the appropriate channels.

Availability and support

We work to keep the service continuously available, but at this stage we do not offer a service level agreement with committed percentages or penalties. Saying so is more honest than promising a figure we could not stand behind.

We take daily backups of the database and of private documents. We may interrupt the service for maintenance, giving reasonable notice except in urgent security cases.

Support is provided by email during business hours, in Spanish, English and Romanian.

Intellectual property

The software, the design, the "Solendi" trade mark and the documentation belong to us or to our licensors. The contract grants you a non-exclusive, non-transferable right of use, limited to the term of the subscription.

The content you upload remains yours. You grant us only the technical licence necessary to host it, display it within your own account, process it and back it up — that is, to provide you with the service.

Liability

We provide the service with the diligence of a professional, but we do not warrant that it is free of errors or fit for a particular purpose not agreed.

We are not liable for: the commercial decisions you make with the platform's assistance; the content entered by you or your team; your failure to meet obligations towards your own clients; or failures of third-party services outside our control.

Save for wilful misconduct or gross negligence, and to the extent permitted by law, our total liability to you is limited to the amount invoiced in the twelve months preceding the event giving rise to it. Loss of profit and indirect damages are excluded.

Nothing above limits liabilities that the law declares cannot be excluded.

Term, termination and return of data

The contract renews for equal periods unless either party gives notice to the contrary before the end of the current period.

You may terminate at any time; amounts already invoiced for the current period are not refunded unless the law provides otherwise. We may terminate for serious breach, for non-payment after notice, or upon discontinuation of the service, in which case we will give reasonable notice.

On termination:

• you have thirty days to request a copy of your data;
• after that period we delete or anonymise your data, except for data we are required to retain by law — in particular documents subject to anti-money-laundering rules and the accounting records of invoicing — whose retention periods appear in the Privacy policy;
• backups are deleted according to their own rotation cycle, which does not exceed thirty days.

Governing law and courts

This contract is governed by Romanian law, without prejudice to the mandatory rules of the State in which you are established and to directly applicable European legislation, notably the General Data Protection Regulation.

The parties will seek to resolve any dispute amicably. Failing agreement, the courts of Solendi's registered office shall have jurisdiction, unless a mandatory rule confers jurisdiction elsewhere.

Changes to these terms

We may amend these terms to reflect legal, technical or service changes. Material changes are notified thirty days in advance to the agency's contact address. If you do not agree, you may terminate the contract before they take effect; continuing to use the platform after that date constitutes acceptance.

The effective date of this version appears at the top of the page. Earlier versions are retained and can be provided on request.